عربي

Terms and conditions

Fare calculation

How is the trip cost calculated in Zed's?

At Zed's, we strive for transparency in trip pricing. The cost of each trip is calculated based on several factors, including:

  • Distance Traveled: Calculated using the shortest actual route taken between the starting point and the destination.
  • Trip Duration: The system considers the time taken for the trip, including stops and traffic.
  • Supply and Demand Ratio: The fare may vary during peak times or high demand through the smart pricing system.
  • Additional Fees: These include extra stops, changes in destination, or the use of a different vehicle category.
  • Promotional Offers: Automatically deducted when available, provided the promo code is entered before the trip starts.

Note: An initial estimate is shown before confirming the trip, and the final price may vary if the route or trip duration changes.

All prices are shown and calculated in Egyptian Pounds (EGP).

Zeds Rider Refund & Cancellation Policy (Egypt)

When Am I Eligible for a Refund?

  • Incorrect Charges: Overcharged due to technical errors or missed promotions.
  • No Show / Trip Not Taken: Trip was not taken or a wrong driver was matched.
  • Trip Not Completed Properly: Ended far from destination not due to rider edits.
  • Significant Fare Discrepancy: Higher fare than estimated without valid reason.
  • Fraud Concerns: Unauthorized trip use or third-party misuse.

When Refunds Are Not Provided

  • Driver or Vehicle Quality: Use ratings or feedback instead.
  • User Mistakes: Wrong location or vehicle type requested.
  • Delays Caused by External Factors: Traffic, road work, etc.
  • Adding Stops or Changing Destination: Mid-ride route changes

How to Request a Refund

  • Request via Zeds App or support@zeds.app within 7 days.
  • Include trip ID, reason, and any evidence.
  • Refunds processed within 3-5 business days to original payment method.

False or Fraudulent Reports

May result in denial of refund and account suspension or deactivation.

Safety & Special Cases

For driver misconduct or threats, contact safety@zeds.app (24/7 response).

Feedback & Quality

Use ratings and feedback tools in the app to help improve Zeds service.